Shipping policy

Shipping Policy

At Viora, we are committed to providing a smooth, reliable, and convenient shopping experience for our customers.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation message with tracking details when available.

Shipping Time

Delivery times may vary depending on your location:

Major Cities: 3–5 business days
Other Areas: 5–7 business days
Remote Areas: 7–10 business days

Please note that delivery times are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order details.

From time to time, Viora may offer free shipping promotions. Any applicable offer will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you may receive tracking information through your provided phone number, email address, or other available contact method.

If you have not received your order within the estimated delivery time, please contact our customer support team.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is delayed or returned because of an incorrect, incomplete, or unreachable address, additional delivery charges may apply for re-shipping.

Delayed or Lost Orders

While we work with reliable courier services, occasional delays may occur.

If your order is significantly delayed or appears to be lost during transit, please contact us so we can assist you in resolving the issue with the courier service.

Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs or videos of the package and the received product. We will review the issue and assist you according to our return/refund policy.